Returns & Exchanges
Due to the hygienic nature of hair products, we maintain strict quality control standards to ensure every customer receives unused, high-quality hair.
Please review our policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 14 days of delivery, provided the item remains:
• unused
• unworn
• lace uncut
• in original packaging with all tags attached
Due to hygiene reasons, wigs that have been worn, installed, styled, or altered cannot be returned.
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
Customised / Made-To-Order Wigs
Our Beginner Friendly Wigs are made to order and customised to our signature premium standard following purchase.
As these wigs are prepared specifically for your order, they are considered personalised items.
In accordance with the Consumer Contracts Regulations 2013, personalised or bespoke goods are exempt from the 14-day cancellation period.
For this reason, customised wigs cannot be returned or exchanged unless the item is faulty.
By placing an order for a Beginner Friendly Wig, you acknowledge that:
• your wig is made to order
• it is customised specifically for you
• it is non-refundable and non-exchangeable unless faulty
This policy is in place to maintain the highest standards of product quality and hygiene for all customers.
How To Request A Return
To request a return, please email:
Include:
• your order number
• the reason for your return request
Our team will guide you through the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a tracked shipping service when returning items.
Exchanges
At this time, Diari Lush does not offer direct exchanges.
If you would like a different length, product, or specification, you will need to return the eligible item in accordance with our returns policy and place a new order with the correct details.
This allows us to process your request as quickly as possible and ensures product availability at the time of purchase.
Please ensure the item you are returning meets our return eligibility requirements before sending it back.
If you need assistance selecting the correct product before placing your new order, our team will be happy to help.
Contact us at:
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue quickly.
Contact us at: